Application Maintenance and Support

Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

DIR DBITS Contract Information
Contract: DIR-SDD-1971

For Quotes, Purchase Order, Warranty information contact:
Cathy Ball
Phone: 800-210-3215 ext 18
Fax: 877-381-5449
E-Mail: dbits@isphere.net

iSphere is an approved DIR Cooperative Contracts vendor. The Cooperative Contracts Program allows customers to purchase items directly from a DIR-contracted vendor. Customers contact the vendor for product and pricing information. They also send their purchase orders, with the DIR contract number, and payments directly to the Cooperative Contracts vendor, not to DIR. This streamlines the order process so customers receive their products & services quickly!

How to Buy
Complete instructions can be found here:
In short, Texas DIR requires two items to be completed before work can begin:

  1. A Statement of Work (SOW)
  2. A Purchase Order (PO)

Please e-mail dbits@isphere.net or call 1-800-210-3215 ext. 18 and one of our DBITS project managers will work with you to complete the SOW. Once the SOW is completed and executed, you can request a PO from your purchasing department to be submitted to iSphere. As soon as we receive the PO, we will begin work on your project.

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info@isphere.net
800.210.3215